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What is insurance?

Insurance has been around in some form since traders first began to travel over water; as early as 3000 B.C., Ancient Chinese and Babylonian traders spread their goods among multiple vessels to spread...

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$11.7 million fine for “cramming” fees

Fees & charges are now part of everything we do; extra charges are everywhere!           If you want more toppings on your pizza, you pay extra. If you need to check a heavier bag on your flight,...

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Price, is it really that important?

We have all heard it, sooner or later we will all probably say it but do we really need to give in to it. Cheapest isn’t always best and as professional salespeople we should know how to defend...

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4 simple questions that can improve your results

QUESTION 1: Do I lack a fundamental sales skill?           If you’re failing on the basics, trying to make progress on advanced skills is a waste of time. For example, if you don’t have the skills to...

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What should F&I managers do?

The F&I Department is one of the most important profit centers in any dealership. A business manager has responsibilities to the dealership as well as to the customer and must have a thorough...

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The Science behind a Menu

You may have noticed this month’s theme – MENU SELLING to compliment Fusion Business Solutions is offering: The Science Behind a Menu Training session on the following dates: SOUTH AUSTRALIA  -   8th...

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Tools of the Trade — Needs-based selling

“Make sure you use all the available information about a customer to build your case about the value of your products. The time to start is during the needs-discovery process.”           Whether you’re...

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Practise & Menu Selling Mishaps

Motor vehicles are increasingly becoming targets for disputes about improper disclosures and deceptive trade practices and, in particular, dealership F&I practices. The negative reputation...

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Selling F&I for today and tomorrow

Landing your first big customer is a big deal. But before you get too excited, stop and examine how much is too much because the size of your customer’s first purchase is more important than you think....

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FSRA – Tier 2 training

As a Registered Training Organisation be offer a wide range of training solutions. Our latest update is our on-line FSRA Tier 2 training. We are registered on the A.S.I.C website as a provider of this...

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